How to Automate Your Support Function to Save Time and Money

In this roundtable session, join some of the brightest minds in customer support as they dive into tips and tricks on how to automate your customer support function.

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During this session the team will dive into the following topics:

• What is scaled support?
• Why is automation important to scaled customer support?
• The "bottom line" benefits that automation can bring and how to build the business case
• An overview of some tactics that you can use today to scale support
• The playoff between being human vs automating support

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Matthew Volm, CEO and Co-Founder of RevOps Co-op, will host this roundtable with a team of experts, including:

• Abigail Phillips, VP of Customer Support @ Help Scout
• Mercer Smith, VP of CX Insights and Community @ PartnerHero
• Maddy Martin, Senior VP of Growth @ Smith.ai