Is the Handoff Problem a RevOps Problem? A Community Roundtable Series — Presented by BackEngine x RevOps Co-op

Is the Handoff Problem a RevOps Problem?

Your team closes a new deal. The AE hands it to the AM. And somewhere in that transition, half of what was learned, promised, and agreed to just... disappears. The customer has to re-explain themselves. The AM walks in blind. And the relationship starts with a trust deficit before it has even begun. This session is about the handoff. It's the most consistently broken process in the revenue org, and one that RevOps is uniquely positioned to fix.

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Anchor Question

What actually gets lost in your AE-to-AM handoff, and how do the best RevOps teams handle it today?

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What We'll Cover

• •What a good handoff looks like vs. what actually happens
• •Where the process breaks. Is it documentation, timing, incentives, or culture?
• •How to capture deal context in a way that does not require reps to write essays
• •What CS and AM teams actually need to walk in prepared

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Who Should Attend

RevOps leaders who sit at the intersection of sales and post-sale, and who have tried to fix this at least once already.